Shipping Policy by Terea UAE

At Terea UAE, we are committed to excellence and customer satisfaction. We proudly offer reliable shipping services and strive to deliver your order as quickly as possible. Please note that holidays may impact delivery times. We also provide same-day dispatch for eligible orders.

Shipping Information

  • Processing & Delivery Time:
    All orders are processed and shipped within 4-10 business days (excluding weekends and holidays).
  • Delays:
    If we experience a high volume of orders, shipping may be delayed by a few days. Please allow additional time for transit. In case of significant delays, we will notify you via email.

Shipping Address Responsibility

  • Customers are responsible for providing the correct shipping address.
  • If an incorrect address is entered, please contact us immediately for corrections. We have a small window before processing begins.

Undeliverable Orders

  • Orders returned to us due to incorrect shipping details will incur a restocking fee, determined at our discretion.

Lost or Stolen Packages

  • Terea UAE is not responsible for lost or stolen packages.
  • If your tracking information shows a delivered status but you haven’t received your package, please report it to your local authorities.

Returns & Exchanges

  • Return Window: Items may be returned within 2 days of delivery.
  • Conditions: Items must be unopened and unused to be eligible for a return.

Out-of-Stock Items

  • If an item is out of stock, we offer the following option:
    • Wait for all items to be restocked before dispatching your order.

Import Duties & Taxes

  • Import duties and taxes must be settled by the customer upon arrival of the items in the destination country.

Acceptance of Terms

By accessing our website and placing an order, you agree to the terms outlined in this Shipping Policy.

Contact Information

For any questions or concerns, please reach out to us:
📞 Phone: +971 524398982
🌍 Website: https//:tereauae.com