Shipping Policy by Terea UAE

At Terea UAE, we are committed to excellence and customer satisfaction. We are committed to providing dependable shipping services and aim to ensure your order is delivered promptly. Kindly be aware that holidays may affect delivery schedules. We also provide same-day dispatch for eligible orders.

Shipping Information

  • Processing & Delivery Time:
    We ensure that all orders are processed and shipped within a swift timeframe of 4-10 business days, not counting weekends and holidays.
  • Delays:
    If we experience a high volume of orders, shipping may be delayed by a few days. Please allow additional time for transit. Should there be any substantial delays, we will reach out to you through email.

Shipping Address Responsibility

  • Customers are responsible for providing the correct shipping address.
  • If an incorrect address is entered, please contact us immediately for corrections. We have a small window before processing begins.

Undeliverable Orders

  • Orders returned to us due to incorrect shipping details will incur a restocking fee, determined at our discretion.

Lost or Stolen Packages

  • Terea UAE is not in charge of packages that get lost or stolen.
  • If your tracking information says that the package has been delivered but you haven’t gotten it, please let the authorities know.

Returns & Exchanges

  • Return Window: You have two days from the arrival date to return an item.
  • Conditions: To be qualified for a return, items must be brand new and not opened.

Out-of-Stock Items

  • We give you this choice if an item is out of stock:
    • Don’t send out your order until all of the things have been restocked.

Import Duties & Taxes

  • Import duties and taxes must be settled by the customer upon arrival of the items in the destination country.

Acceptance of Terms

By ordering from our website, you agree to this Shipping Policy.

Contact Information

Please contact us with any queries:

📞 Phone: +971 524398982
🌍 Website: https//:tereauae.com