Delivery & Return Policy

Free Delivery

Enjoy free delivery on all orders over 449 AED. You can also select a specific delivery date and time for an extra fee.

Delivery Options Overview

Terea Dubai offers many shipping methods to meet your needs, whether you prefer affordability, reliability, or convenience. You can choose from:

  • Home Delivery via our delivery team or a trained courier service.
  • In-store pickup at our shop.

How It Works

  1. Place your order and select a delivery method.
  2. Receive an order confirmation.
  3. Await your delivery.
  4. If you opted for pickup, collect your order at our checkout area.

Delivery Services

Express Delivery (1-2 hours)

  • Locations: Dubai, Ajman, and Sharjah.
  • Fee: AED 30.
  • Free Delivery: Available on orders over AED 449.

Standard Delivery (2-4 hours)

  • Locations: Dubai, Ajman, and Sharjah.
  • Fee: AED 30.
  • Free Delivery: Available on orders over AED 449.

Extended Delivery (Within 12 hours)

  • Locations: Abu Dhabi, Ras Al Khaimah, Umm Al Quwain, Al Ain, and across the UAE.
  • Fee: AED 30 for orders below AED 449; free for orders above AED 449.
  • Cutoff Time: Orders placed before 3 PM qualify for same-day delivery; otherwise, delivery will be scheduled for the next morning.

Returns & Refunds Policy

Order Cancellation

  • You may cancel your order within 7 days of receiving it.
  • To cancel, please contact us via:
    • Phone: +971 52 439 8982
  • Refunds will be processed within 14 days using the same payment method.

Conditions for Returns

To be eligible for a return, the product must:

  • Be returned within 7 days of buying.
  • Be in its original packaging and unused.

Non-Returnable Items

We cannot accept returns for:

  • Custom or personalized items.
  • Perishable or expired goods.
  • Items unsealed due to hygiene reasons.
  • Goods that have been mixed with other items after delivery.

We reserve the right to decline returns that do not meet these conditions.

Returning Goods

  • Return Address: Terea Dubai / Terea UAE, Dubai Dragon Mart 01.
  • Customers are responsible for return shipping costs and must use an insured and trackable shipping service.
  • We are not liable for lost or damaged return shipments.

Refunds

  • Regular-priced items are eligible for refunds.
  • Sale items are non-refundable unless required by law.

Gift Returns

  • If an item was marked as a gift, you’ll receive a gift credit upon return.
  • If the item wasn’t marked as a gift, the refund will go to the original buyer.

Contact Us

For any questions about deliveries, returns, or refunds, contact us:

  • Phone: +971 52 439 8982